937 Health Center is a center affiliated with the Ministry of Health in the Kingdom of Saudi Arabia, concerned with receiving patients' calls and inquiries, providing health consultations, and guiding patients on the required steps in emergencies and normal medical cases. The importance of its role emerged during the Coronavirus (COVID-19) crisis as part of the ministry's health services.
The 937 Health Center is a health branch that aims to meet the health needs of the Kingdom's citizens and residents, as well as visitors, including pilgrims and tourists. It is a health center that works around the clock to provide its services via telephone, according to the latest international standards of comprehensive health care.
The center receives inquiries from patients in order to meet their needs in line with their health conditions. It also analyzes the reports it receives to ensure enhanced work performance according to the Ministry of Health's strategies.
Services team of 937 Health Center
The center employs a group of doctors and advisers specialized in providing health consultations to callers. They address cases of poisoning by directing the patients to take proper medical action swiftly, in addition to monitoring and processing reports from patients as soon as possible throughout the Kingdom.
The center provides several services to beneficiaries, including: medical consultations with qualified doctors, booking appointments for primary health centers, smoking cessation clinic appointment services, technical support for the Ministry of Health's electronic applications, medical referrals and treatment requests, complaints and reports service, receiving creative suggestions and ideas, serving general inquiries, and following up on transactions.
937 Health Center FAQs
The 937 Health Center answers several frequently asked questions from callers. They are available on its home page to ensure that they are provided to and easily accessed by visitors through the center's electronic portal. It also updates frequently asked questions and their answers based on the results of medical research to provide the best and most recent services, and to save time and effort for beneficiaries searching for health inquiries and consultations.
Launch of the 937 e-service
On December 2022, the center launched the 937 E-Service, one of the latest e-services provided by the Ministry of Health. It seeks to improve the quality of health services, and enhance the supervisory role of the beneficiaries of those services. The first phase of the service focuses on personally escalating and following up on the reports and complaints, with the possibility of submitting suggestions to the concerned departments through the service website, and reporting them directly to the concerned entities. The service is offered electronically without the need to communicate with a service provider through the various channels of the 937 Health Center.
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