Crowd Center and Follow-Up Control Room is a specialized center that merges the efforts of organizing Hajj plans under one roof. It is concerned with the processes of monitoring, planning, implementation, and managing the grouping system which contributes to preventing the stampede among pilgrims and ensuring their safety in the holy sites.
Goals of Crowd Center and Follow-Up Control Room
Crowd Center and Follow-Up Control Room are essential for the authorities concerned with organizing Hajj and Umrah in the speed of decision-making and solving the challenges related to the Hajj season. The center also contributes to enhancing the security and safety of pilgrims, increasing satisfaction with the services provided to them, facilitating the grouping processes to and from the holy sites, reducing financial costs, and benefiting from them in other areas.
Crowd Center and Follow-Up Control Room role
Crowd Center and Follow-Up Control Room play the role of field mediators among the authorities concerned with organizing Hajj and Umrah, by providing information and facilitating access to it. It also represents the role of mediator between the guests of Allah and the providers of transportation services in the Kingdom, in order to reform and improve the services, and follow up the procedures related to Hajj and Umrah pilgrims.
Crowd Center and Follow-Up Control Room indicators for pilgrims' services
Crowd Center provides direct monitoring of the procedures followed in the services introduced to Hajj and Umrah pilgrims, whether in reception or buses and transport traffic. It also provides a digital map supported by a number of performance indicators that in turn contribute to the development of future projects. It aims at reducing the waiting times spent by the guests of Allah and finishing the procedures of large numbers in the shortest time possible.
The operations room also works on passing information on international flights for pilgrims, matching flight schedules between the parties concerned with transportation, in addition to receiving notifications of upcoming flights, and extracting data on advance preparation for departing flights.
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